Frequently Asked Questions

1/ How much will Storage cost?

Self Storage World has a wide selection of units (ranging from 1.5 metre cupboards through to 6 metre long garages). Click here to view full size range of sizes and prices.

2/ What size unit will I need?

We will assist you with choosing the right storage size. A brief description is outlined on our Storage sizes page. Click here to view. (If you choose the wrong size we will help secure a suitable alternative). However It is recommended that you call and inspect first so there is no disappointment on moving day.

3/ What can I store?

You can store almost anything from household furniture, commercial goods, documents and archives, additional stock products, vehicles, boats, caravans.

4/ What cant I store?

You must not store any food items or perishables. Also you cannot store hazardous, dangerous, illegal, stolen goods, flammable environmentally harmful, explosive or combustible goods. This includes gas bottles, petrol and petrol canisters, oils, solvents, drugs and drug associated chemicals and firearms.

5/ Who has access to my goods?

Just yourself and those persons you have nominated on your Agreement.

6/ Are there any discounts?

Discounts are offered for Long term storage if you choose to pay in advance. Discounts are offered for 6 and 12 month prepayment of rent.

7/ What security features are there?

  • If CCTV Camera Surveillance
  • Keypad entry at the Gate
  • Electric alarmed Perimeter fencing throughout with good lighting
  • Security patrols after hours
  • Individually alarmed units
  • Lock checks

8/ What time can I go to my storage?

Your access times are from 7.00 am to 8.00pm every day of the year. Our outside storage compound is accessible 5am-10pm every day. You can access your storage any time you like between these hours. 24 hour access by appointment only.

9/ How long can I store for?

There is no fixed term. As long as the rent is being paid , the unit is yours for the long haul.

10/ What is the minimum period to store goods?

The minimum Hire period is 1 month. You do not have to stay the whole month but there is no refund on the first months rent. We do make exceptions sometimes, if we have units available.

11/ Do I need to book a storage unit?

It definitely pays to book as some unit sizes are very popular and not always available. By letting us know what size you require we can always waitlist you for the size you need. This way you are assured of a hassle free move on moving day.

12/ What if I move out early?

A 7 day notice period is required of your intention to vacate. A full refund is made back to you for the unused days of any prepaid period. Your Bond will also be refunded if the unit is left as you found it.

13/ Are my goods insured while in storage?

Insurance is your own responsibility (as we have no idea of the value of your goods). We do say if your items are worth storing they are most probably worth insuring. We can sell you Insurance cover for your nominated amount or for specific items of value. Just call our team.

14/ How do I move my goods in?

There are many ways we can help. Trailers are provided free of charge for your move-in . Click here for our furniture removal company recommendation.

15/ What is required to start using a storage unit?

To commence the lease of a Unit, you will be required to sign a lease agreement. You will need to provide us with current ID, and to pay the first months rent upfront, along with a $50.00 refundable bond . A padlock to secure your unit is compulsory.

16/ Where are you located?

We have two sites. The office is located at Facility 1 at 9-21 David Sidwell Place, Whangaparaoa. Facility 2 is located at Karepiro Drive. If you know where the Hospice shop is, we are right over the road almost.

17/ Still have a question unanswered?

Please get in touch

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